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Last updated: 9/15/2026
At gaire mobile we are committed to delivering high‑quality mobile devices and accessories along with a hassle‑free shopping experience. If you are not completely satisfied with your purchase, this Return & Refund Policy explains how you can return items and receive a refund.
Return requests must be submitted within 7 calendar days of the delivery date.
Items must be in their original, unused condition – unopened, undamaged, and with all original tags, accessories, and packaging.
Personalized, perishable, or “Final Sale” items are not eligible for return.
Contact our Customer Support team by email gairemobile44@gmail.com or phone +977‑75‑521789 within the 7‑day window.
Provide your order number, the product(s) you wish to return, and the reason for the return.
You will receive a Return Authorization (RA) number along with detailed instructions for shipping the item back to us.
For orders delivered within Palpa District, we offer a complimentary return pickup service.
For orders outside Palpa, the customer is responsible for return shipping costs unless the return is due to a defect or our error.
All returns must be shipped using a trackable method. Retain the receipt and tracking number until the refund is processed.
Once we receive and inspect the returned item, we will email you the inspection results.
If approved, the refund will be issued to the original payment method within 5‑7 business days.
Refunds include the product price but exclude original shipping fees unless the return is due to our mistake.
If you prefer an exchange for a different size, colour, or model, follow the return steps above, then place a new order for the desired item. Once the original item is received and approved, we will process the refund for that item.
Should you receive a defective or incorrect product, please contact us within 48 hours of delivery. We will arrange a free return and either ship a replacement or issue a full refund, including any original shipping charges.
Gift cards or vouchers
Custom‑made or personalized products
Items marked as “Final Sale”
If you have any questions about this policy, please reach out to us:
Email: gairemobile44@gmail.com
Phone: +977‑75‑521789
Address: Gaire Mobile, Silkhan Tol, Tansen, Palpa, Nepal (Machhapuchchhre Bank Building)
Working Hours: Please contact us for availability.